This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Overview

The SLA section uses the SLA plugin to allow you to add gauges showing the availability of your IT services based on your Service Level Objectives. This plugin is installed with Squared Up.

Download the SLA Plugin Demo Dashboard

If you wish, you can download a demo dashboard from Community Dashboards:

1. Download the SLA plugin demo dashboard:

SLA Plugin Demo Dashboard

2. Import it into Squared Up by clicking 'import dashboard' on the right hand menu.

Configuration

Adding an SLA section to a Dashboard


Create a new section within the designer, then select 'SLA' from the Type:


Setting the Scope

Once the scope has been specified, in a short while, the items in scope will appear below the settings grid.

Setting the Service Level Objective (SLO)


Select the required Service Level Objective from the dropdown.

See How To: Create a Service Level Objective in SCOM

Once the service level objective has been specified, in a short while the gauges will be displayed for the items in scope.

Setting the Style


Select the preferred style of gauge. The default is tile.

This shows the display with the inline gauge selected.

Setting the Display Options


The display can be further customised to remove certain elements as required. This shows the display with 'show status icon' unchecked.

This shows the display with both 'show status icon' and 'show label' unchecked.

Setting the Timeframe


Select the timeframe over which the SLA will be calculated. Hourly aggregated data will be used if it exists for the whole of the interval, if not then daily aggregated data is used.

Display Completed SLA Plugin


Once the plugin is configured, click 'done' and the settings grid will collapse and display the completed SLA plugin.

Troubleshooting

Troubleshooting SLA dashboards

XML Configuration

The dashboard designer writes these settings as XML to a dashboard file within C:\inetpub\wwwroot\SquaredUpv2\Configuration\Views. Below is an example of the XML it will write for this section:

    <Section>
      <Id>1426613243816</Id>
      <Title>New section</Title>
      <Plugin>Sla</Plugin>
      <ScomData>
        <DataType>object</DataType>
        <Scope>
          <Group>6f7e3306-beeb-2996-3795-7c1eafb925b8</Group>
          <Filters />
          <Objects />
        </Scope>
      </ScomData>
      <Settings>
        <NameValueSetting>
          <Name>show_state</Name>
          <Value>true</Value>
        </NameValueSetting>
        <NameValueSetting>
          <Name>show_label</Name>
          <Value>true</Value>
        </NameValueSetting>
        <NameValueSetting>
          <Name>show_gauge</Name>
          <Value>true</Value>
        </NameValueSetting>
        <NameValueSetting>
          <Name>slo_id</Name>
          <Value>6d780c91-1579-8e05-bae1-9be459ef0d98</Value>
        </NameValueSetting>
        <NameValueSetting>
          <Name>style</Name>
          <Value>inline</Value>
        </NameValueSetting>
        <NameValueSetting>
          <Name>timeframe</Name>
          <Value>PT24H</Value>
        </NameValueSetting>
      </Settings>
    </Section>

  

XML Settings Reference

Name Values Comments Required Designer
slo_id <SCOMID> The ID of the Service Level Objective. Yes Yes
style tile (default) | inline the style of the SLA display either in a box or in a line Yes Yes
timeframe PT12M | PT6M | PT3M | PT30D | PT7D | PT24H | PT12H The timeframe over which the availability % is calculated.
The timeframe is specified as ISO8601. Example values are:
P3M = 3 calendar months
P1M = 1 calendar month
P30D = 30 days
P7D = 7 Days
See http://en.wikipedia.org/wiki/ISO_8601#Durations
Yes Yes
refresh_interval <number> How often to refresh the availability % in seconds (default: 3600s - an hour) No No
hourly true (default - if it is possible) | false Force the availability % to be calculated using daily aggregated data instead of hourly aggregated data. Hourly aggregated data will be used if it exists for the whole of the interval, if not then daily aggregated data is used. No No
gauge_min <number> Set the minimum % value represented by the gauge (default: 0) No No
show_state true (default) | false Show the health state of the object. Yes Yes
show_label true (default) | false
Show the name of the object. Yes Yes
show_gauge true (default) | false
Show the SLA gauge. Hiding the gauge can be useful to create a state/label column in multi-column SLA dashboards.

Yes Yes

See also:

Troubleshooting SLA dashboards

How to check the configuration of an SLO

How To: Create a Service Level Objective in SCOM

The Dashboard Designer - The Quick Start Guide