This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base
No graph is displayed, instead you see the message 'No available data'.
This message could mean that no data is being collected, or that the scope and metric chosen don't have any data. These steps will help you find the data you require and create a performance section.
You may see the message 'No Available Data' if you change the scoped group after setting the metric, or if your group contains only subgroups and you have not specified or have removed the 'class'.
1. Check the metric
The quickest way to check the metric is correct, is to clear the existing metric and use the down arrow button on the keyboard to view all the metrics available for the scope you have chosen.
Alternatives are to:
Drag the graph you want from the 'View Performance' page into your Performance plugin section.
Browse Squared Up to identify the metric Object, Counter and Instance names, see How to find the Counter name for the Performance plugin.
2. Change the graph timeframe
Extend the Timeframe, to see if there is data over a longer period of time.
By default Squared Up v2 only queries hourly data, because it is much faster. If your timeframe is 1 hour, and it's using hourly data, there may not actually be a data point available. Trying extending the timeframe to see if data is then shown.
Bar Graph Timeframes
If your bar graph timeframe is configured to use the 'last hourly data point' then try changing it to 'real-time', to see if this then displays data. Using real-time data is expensive, so use for small scopes only, with few bar charts on a dashboard, and only when more recent data is necessary. Using the last hourly data point is recommended, as it is faster.
If this was created as a v1 dashboard and you wish to leave 'last hourly data point' selected, then you may need to edit the xml file in c:\inetpub\wwwroot\squaredupv2\configuration\views to change timeframe=LastHour to timeframe=Last12Hours.
3. Check objects are returned for this scope
1. Click 'duplicate' to create a copy of your Performance section.
2. Change the Type to Status.
3. Check that objects are returned.
- If no objects are returned, then reconfigure your Scope.
- If your group contains only subgroups rather than objects you will need to specify a class in Scope - Advanced in order to do 'recursive' searching as described above. In Squared Up v2.2 onwards the Performance and KPI plugins support 'recursive' level searches for objects, which means it will look at multiple-levels of membership rather than just one level, i.e. it will show objects that aren't directly contained in a group, but are contained within other objects in the group or within subgroups. To activate this recursive searching and use top-level groups to show graph data for objects within sub-groups, you need to specify a group AND a class in the Advanced Scope. Using a group that contains sub-groups (without a class) won't show any performance or KPI data and will show the message 'No matching metrics' in the metrics section. See How to set the Scope using the Dashboard Designer
Squared Up v2.1 or below does not support recursive searching, so your group must contain objects rather than just subgroups.
- If you are using a dynamic group, check that the objects contain the performance counter, see How to find the CounterName for a Performance section
4. Once you have objects returned you can click on an object and then click 'View Performance' to find the metric you're interested in and then drag the right performance graph onto your dashboard See How to drag and drop when editing a dashboard.
You may prefer to search or browse Squared Up for your object or group and then drag the right performance graph onto this dashboard once you find the metric graph you're looking for.