This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base


A user gets the following message when trying to logon to Squared Up v2:

"An unexpected error occurred. Try again or contact the administrator of this website."

Check the address of the SCOM management server that Squared Up is connecting to:

On the Windows Server where Squared Up is installed:

  • Open: Start > Administrative Tools > Internet Information Services (IIS) Manager.
  • Expand <server-name> > Sites > Default Web Site.
  • Select 'SquaredUpv2'.
  • Open 'Application Settings' in the main panel.
  • Open the 'scom-server-address' setting to edit the value.

If this set correctly, then check in Server Manager that the System Center Data Access service is running on this server.

If you need assistance please raise a support ticket at or by emailing and we will be happy to help out. It would be very helpful if you could send the log file from: c:\inetpub\wwwroot\SquaredUp\Log\rolling.log