This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Symptoms

HTTP 500 error

The web server had a problem creating the page (HTTP 500).

When clicking + to create a new dashboard.


Procedure

Check the user/identity that the application pool for Squared Up is using, and that this identity has write access to C:\inetpub\wwwroot\squaredupv2 and its subdirectories.

 

For more information about how to do this see:

Modifying the application pool identity


If you need assistance please email Support and we will be happy to help out. It would be very helpful if you could send send the log file from: c:\inetpub\wwwroot\SquaredUp\Log\rolling.log