This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base


When using the Activation Wizard with the licence file received from Squared Up you receive the following error:

Activation Error: General activation failure. Can't find matching device of type Machine for license installation


This indicates that the licence file was not issued for this machine.  Licence files are machine specific, i.e. the licence file has been created using the Licence Request Contents created on another machine.

While in some circumstances you can use the same activation key on more than one server, you must follow the steps for Manually activating a licence on each server, and Squared Up will provide you with a licence file for each server, as they are machine specific.