This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

If you are having problems using the Visio plugin to insert a Visio diagram into a dashboard please check the following:

General troubleshooting

1. Check you only have one Visio section on the dashboard.

2. Check that you have the latest version of Squared Up. (Visio dashboards can be created and viewed in Internet Explorer 9 on Squared Up v2.1.9 onwards).

3. Use a Status section as described in the Visio configuration article to check that health state icons display.

4. Check the size of your SVG file. Large SVG files will mean the dashboard takes longer to load. Typically, Visio diagrams built using only stencils will be fairly small, but if your Visio diagram also has pictures / images in it, then this can sometimes result in very large file sizes.

Diagram is too large or too small in Squared Up

See How to resize Visio Diagrams in Squared Up

No Health State icons or colours are shown, or some objects are grey

1. Create a Status section to check that health state icons display correctly.

2. Check in Visio that the the label for the SCOM ID is 'scomId' (not 'F3' or something else): From Visio open the .SVG file, on the Data toolbar tick 'Shape Data Window', click on an object and check that the label for the SCOM ID is 'scomId'. If it is not 'scomId' you can press CTRL+A to select all the objects, then right click in the Shape Data window and click 'Define Shape Data' and relabel the field, for example from 'F3' to 'scomId'.


When you link data to future diagrams you should choose Data > Custom Import (using 'Quick Import' does not use the column headers as the data label, and the SCOM IDs are incorrectly labelled 'F3' rather than 'scomId' and will not show the health status in Squared Up).

3. Check that each of the ScomIds are correct, that they exist in SCOM, and are the objects you wish to link to.

To find the DisplayName and Health State of an object by its ScomId you can use the following Powershell (with your own ScomId).  Click Start, All Programs, Microsoft System Center 2012, Operations Manager, and then Operations Manager Shell. You can use right-click to paste in your own SCOMID:
Get-SCOMMonitoringObject -Id 6f7e3306-beeb-2996-3795-7c1eafb925b8 | Format-List

4. ISquared Up v2.1.9 and below SVG files with any incorrectly formatted or blank ScomIds would result in none of the health status icons showing. Install 2.1.10 or later. View the .SVG file in Notepad, search for 'ScomId' and check the formatting of the ScomIds.  ScomIds should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). If you see extra characters such as 
 on the end of the ScomId this is why none of the icons are shown when using v2.1.9 or below.  These characters can be introduced if you copy the entire cell from Excel. Instead copy the ScomId from the formula/edit bar in Excel or save the spreadsheet as a CSV file and open in notepad before copying the ScomIds.

The whole diagram is changing colour

1. Check that the background has not been linked to a SCOM ID.

2. Check whether the image need ungrouping in Visio.

The colour replace works on some shapes/icons, but not all of them

1. Check that the chosen colour is used on all shapes. Some stencils – such as the latest office stencils – use colours that are similar but not identical.

2. Check that all shapes have the ScomId data field.

You may sometimes find that a file that you think has only one colour in it, in fact shows as having two or more colours. This is because some stencils – such as the latest Office stencils – also have a very mild ‘shadow’ effect to them, which is often achieved using a very similar, but slightly different, colour.

The dashboard is blank. When I view the SVG file in a browser it is also blank

When you export a Visio to SVG, make sure that nothing in the diagram is selected. If you export a diagram with a shape selected then the resulting SVG is empty. You should find that you can easily open your SVG file using your browser in order to check the file.

The status icons are not positioned centrally on the shapes

The centre is calculated using all content within the shape, including the any Visio Data Graphics. For example, if you have the name and IP address of a server displayed to the right of a server icon, the centre of the entire shape will be shifted to the right.

Text on diagrams is not displayed in Internet Explorer when the SVG file was created in Visio 1010 or 2013

See this article for fix information: Text is not displayed in a Visio 2010 / 2013 drawing when you open the drawing in a browser.

One Visio diagram appears corrupt while the other is fine

Squared Up supports only ONE Visio diagram per page. If there is more than one Visio tile the diagrams become corrupt.

If you would like to display two Visio diagrams on the same page, then you can create two separate dashboards each containing one Visio diagram. Then add a Web Content section to the first dashboard to embed the second dashboard. You can also append `?embed=true` to the end of the URL in the Web Content tile to hide the navigation bar on the embedded dashboard.

Problems fixed in the latest version of Squared Up

The diagram disappears when I publish the dashboard.

In Squared Up v2.1.9 and below SVG files no ScomIds at all or any incorrectly formatted ScomIds would result in the Visio diagram disappearing or not being shown after clicking Publish. Install 2.1.10 or later. View the .SVG file in Notepad, search for ScomId and check the formatting of the ScomIds.  If you have no ScomIds at all, or if any of them are formatted incorrectly this can result in the diagram disappearing upon publish

Check the Squared Up log files (rolling.log or later logs if applicable in C:\inetpub\wwwroot\SquaredUpv2\Log\), if an error occurs similar to the following, then one of your IDs are incorrect. 'Each ID must have the format of 32 characters with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)'.

It’s still not working!

Drop us a line at or Please send the Visio file (.vsdx), .SVG file, Excel export (if applicable/available), dashboard XML file (.xml from c:\inetpub\wwwroot\SquaredUpv2\Configuration\Views), and a zip of the log files in this folder:  C:\inetpub\wwwroot\SquaredUpv2\Log\

See also:

How to resize Visio Diagrams in Squared Up

How to configure the Visio plugin

The Dashboard Designer - The Quick Start Guide