This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Q. How can I verify that the the data shown in Squared Up matches that shown in SCOM?

A. Run a Service Level Tracking Summary Report

If the percentage uptime shown in Squared Up does not match that shown in SCOM...

1. Check that both Squared Up and the SCOM are using the same SLO.

2. Check the configuration of the Service Level Objective (SLO).

3. Check that your SCOM report is using the same Data Aggregation as Squared Up for the Timeframe. Squared Up uses hourly data by default as long as it is available for the whole reporting Timeframe, otherwise it uses daily data. If your Squared Up SLA plugin is configured with a Timeframe of 12 hours or 24 hours it will be using hourly data aggregation.  For Timeframes over 2 days (i.e. 7 days, 30 days, 3 months, 6 months, 12 months) Squared Up will be using daily data aggregation.

If Timeframe > 2 days Squared Up uses Daily aggregated data.

Squared Up TimeframeData Aggregation
12 hours
24 hours
7 days
30 days
3 months
6 months
12 months

4. If you are using an Availability report check that the downtime state options match those specified in the SLO. See Check the configuration of the SLO.  Run a Service Level Tracking Summary Report on the SLO.

5. If you are using a multicolumn SLA dashboard, check that each section of the SLA dashboard is using the same group and SLO:

6. Change to an SLO that is working on another dashboard

7. Restart the System Center Data Access Service.

See also:

How to configure the SLA plugin

How to check the configuration of an SLO

How to create an Availability Report in SCOM, for troubleshooting SLA dashboards

How to create a Service Level Objective in SCOM