This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base
Squared Up reads data from the Data Warehouse database, whereas the SCOM console reads data from the Operations Manager database. It is best practice for a management pack to write data simultaneously to both the Data Warehouse and the Ops Manager database.
Metrics are not shown in Squared Up
Firstly, check 'Performance data publisher' is listed in the rule properties:
We have seen situations where a vendor's management pack has incorrectly written different data to the Ops Manager database and the data warehouse causing it not to appear in Squared Up.
To check the graph data in Squared Up use the Export link to view the data behind a graph and compare it with that in the Ops Manager database. Ensure that you have scoped your graph in Squared Up with the same metrics as found in your SCOM performance graph.
Note: You will notice a difference in the times shown. The data exported from Squared Up uses UTC time format, and SCOM stores data in UTC, whereas Squared Up dashboards show data in your local time zone.
See Troubleshooting SLA dashboards for how to run a Service Level Tracking Summary report and some key points to check when comparing data, such as the SLO, the timeframe and the data aggregation.
Then click on the 'Tasks' button (top right), click on 'Flush the health service state and cache' task and then the 'Execute' button: