This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Squared Up reads data from the Data Warehouse database, whereas the SCOM console reads data from the Operations Manager database. It is best practice for a management pack to write data simultaneously to both the Data Warehouse and the Ops Manager database. 


Metrics are not shown in Squared Up

It is possible that a management pack is writing data to the Ops Manager database but not the Data Warehouse, which means Squared Up cannot show it.

There are a couple of ways to check in SCOM whether the data is being written to the Data Warehouse by checking a couple of things:

Firstly, check 'Performance data publisher' is listed in the rule properties:

1. From a performance view in SCOM right-click on a metric (that doesn't show in Squared Up) and click 'Show or edit rule properties'.
2. On the Configuration tab, check that there are two items listed under 'responses' at the bottom of the tab, as shown here:

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The second item 'Performance data publisher' is often (although not always) the one that writes data to the Data Warehouse.If it isn't listed then the data probably isn't being written to the Data Warehouse.

Secondly, you can run a report from the SCOM Reporting tab on the missing metric. SCOM Reporting uses the Data Warehouse, so if this shows data then you know the data is in the Data Warehouse.


Performance Plugin

We have seen situations where a vendor's management pack has incorrectly written different data to the Ops Manager database and the data warehouse causing it not to appear in Squared Up.


To check the graph data in Squared Up use the Export link to view the data behind a graph and compare it with that in the Ops Manager database. Ensure that you have scoped your graph in Squared Up with the same metrics as found in your SCOM performance graph.

Note: You will notice a difference in the times shown. The data exported from Squared Up uses UTC time format, and SCOM stores data in UTC, whereas Squared Up dashboards show data in your local time zone.


SLA Plugin

See Troubleshooting SLA dashboards for how to run a Service Level Tracking Summary report and some key points to check when comparing data, such as the SLO, the timeframe and the data aggregation.


Health States

If you find that Squared Up monitors do not reflect the correct health states, perhaps in the KPI plugin, you can flush the health service state by running the task from Squared Up or through SCOM. In Squared Up navigate to the object, then to the Agent under 'hosted components'. From 'Tasks' click 'Flush the health service state and cache'. This will reset the health of the monitor and should reflect the correct state.
For example, from the object such as 'Server2' click on the Agent under 'Hosted components':

Then click on the 'Tasks' button (top right), click on 'Flush the health service state and cache' task and then the 'Execute' button:



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