This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

The License Server is not Configured

The Secondary server is unable to communicate with the Primary server to verify licensing. 

If you're getting this message after reapplying or reactivating licences, it may be that the Secondary licence has accidentally been applied to the Primary server, or both Primary and Secondary licences are on the same server. You can read more on this in the following articles, Unable to verify your product license. The license server is not configured.

It may also be that you have not configured multi-server deployment. Where one Squared Up web server must act as a primary server, with all other servers designated as secondary servers. The secondary servers report usage to the primary server, ensuring that concurrent usage across all servers stays within licensed limits. To read more on how to configure this see the following; Licensing Multi-server Deployments.

The 'HTTP Activation' Feature is not Activated

You may need to add the Windows Feature "HTTP Activation" on the primary server (the Squared Up server acting as the license server). For more steps on how to troubleshoot this read the following; Unable to verify your product license. The license server returned the following error: The remote server returned an unexpected response: (405) Method Not Allowed.

Check for Multiple Bindings

If you have multiple addresses you may find that you have not configured them properly. To configure multiple base addresses you must add the 'multipleSiteBindingsEnabled' attribute to the <serviceHostingEnvironment> element in your Web.config file and set it to 'true', as shown in the following:    

<serviceHostingEnvironment multipleSiteBindingsEnabled=”true”/>

For more information about this, see the following article; Supporting Multiple IIS Site Bindings.

Error in users.XML

If you are receiving the error "There is an error in your XML document (1,2)". Check that the users.xml file has all the elements required. For more information on how to check this, see here. Unable to verify your product license. The license server returned the following error: There is an error in XML document (1,2).

A Valid license was not found

If you have recently reactivated the product or manually installed a new license file, this may not have been detected. More information on how to detect and troubleshoot this see the following. This feature is not licensed. A valid license was not found.

Unable to verify your product license

The license server returned the following error: "Access to the path 'C:\inetpub\wwwroot\SquaredUpv2\AppState\users.xml' is denied". 

Check the configuration of the Squared Up Application Pool, and in particular the permissions on the Squared Up folders, as described in the following article: Checking and modifying the application pool identity.

It's Still Not Working!

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See also:

How to activate your licence

Manually Activating a License

Reactivating a License

Activation Error: General activation failure. Details: Can't find matching device of type Machine for license installation.