This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

"There was an error loading the dashboard, please try again" or "Not found HTTP Error 404. The requested resource is not found"

When you visit an Open Access URL the rendering software prepares to take a snapshot of the dashboard. It renders the dashboard by acting as a browser and visiting a Squared Up URL, it then takes a snapshot and this image is then served back to the user the originally requested the page. The Squared Up URL, known as the Open Access loopback URL, is usually determined programatically by checking the IIS bindings. With default IIS settings, this would usually be localhost:80. Occasionally this can be determined incorrectly but this problem can be overcome by specifying a oa-loopback-url, a IIS Application Setting as per these instructions:


1. In IIS Manager click on Default Web Site.

2. Click on 'Bindings' on the right hand menu under Actions.

3. Note down the full hostname and port to access Squared Up.  If you're unsure which settings to use, please run the Squared Up Diagnostics Script and send the results to Squared Up Support describing the problem you're seeing and we'll advise you.

4. Under Default Web Site click on Squared Up.

5. Double click on Application Settings:



6. Right click 'Add' or click 'Add' under Actions.

7. In Name type:

     oa-loopback-base-url

8. In Value type:

     http://<Host Name from Bindings>



6. Click OK.

7. If you are using Windows Authentication with Kerberos Delegation you may need to configure additional SPNs. The App Pool identity will need a SPN added for the newly added loopback URL hostname. Additional information on checking and adding SPNs can be found here (see section 4).


In addition, if you are running Squared Up across multiple servers, e.g. primary and secondary, you will need to repeat these steps for each server specifying the appropriate loopback URL for each server. As per step 7 above, you will also need to add an appropriate SPN for each server.


The Open Access Dashboard is shown, but some or all of the graphs are empty

The graph titles are shown, and even graph axis but graph lines are missing.  Add an 'Application Setting' for oa-capture-lead-time with a value of 00:00:00.1000.


1. Under Default Web Site click on SquaredUp or SquaredUpv2.

2. Double click on Application Settings.

3. Right click 'Add' or click 'Add' under Actions.

4. In Name type:

     oa-capture-lead-time

5. In Value type:

     00:00:00.1000

6. Click OK.

7. If you are running Squared Up across multiple servers you will need to repeat these steps for each server.


You may need to adjust the value as necessary.


401.2: Unauthorized Logon failed due to server configuration.

Server Error in '/SquaredUp' Application.

Access is denied.

Description: An error occured while accessing the resources required to server this request. This server may not be configured for access to the requested URL.

Error message 401.2: Unauthorized Logon failed due to server configuration. Verify that you have permission to view this directory or page based on the credentials you supplied and the authentication methods enabled on the Web server. Contact the Web server's administrator.


This has been fixed in Squared Up v2.3.3 and above. You can download the latest version of Squared Up from here.


"You do not have the required permissions or your current licence does not include Open Access"



See You do not have the required permissions or your current licence does not include Open Access 


Open Access is Link Sharing is greyed out


If this option is greyed out, you may not have configured Squared Up or you may not have the required permissions to publish Open Access dashboards - this could be a limitation of your licence or you may need to add additional dashboard designer permissions for non SCOM administrators.


See also:

How to give users permissions to create, edit and publish dashboards (dashboard designer permissions)

You do not have the required permissions or your current licence does not include Open Access



See also:

Open Access Dashboards

How to enable Open Access for the site

How to make a dashboard available for Open Access

How to disable Open Access for individual dashboards

The Dashboard Designer - The Quick Start Guide

Change the dashboard refresh interval

You do not have the required permissions or your current licence does not include Open Access

How to give users permissions to create, edit and publish dashboards (dashboard designer permissions)