This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Most plugins are installed with the Squared Up product installation, but you may need to install an additional plugin, for example the Web Content (iframe), SQL or Server KPI plugins which are not installed by default, see How to install the Squared Up plugins


Troubleshooting plugin installation

1. Check the plugin folder structure is correct, see screenshot above.  There must be additional no sub-folders. It is the extracted plugin folder that must be in the 'Plugins' folder, not the .ZIP file.

2. Check that the plugin folder has not been renamed.

3. Re-run update.bat and check it has run without errors. This needs administrator permissions and the Squared Up application will restart:

C:\inetpub\wwwroot\SquaredUpv2\Plugins\update.bat

If you see any errors check that you are running it with administrator permissions and see this article: "Access is denied. Failed to access bin directory" when running update.bat

4. Check that you are running the latest version of Squared Up. Click here to download the latest version of Squared Up.


Troubleshooting plugins

Troubleshooting the Performance plugin

Troubleshooting the SLA plugin

Troubleshooting the Visio plugin

Troubleshooting the SQL plugin

Troubleshooting the KPI plugin

"Access is denied. Failed to access bin directory" when running update.bat


Using plugins

How to configure the Alerts plugin

How to configure the Status plugin

How to configure the Performance plugin

How to configure the SLA plugin

How to configure the Image plugin (Map plugin)

How to configure the Visio plugin

How to configure the SQL plugin

How to configure the Web Content (IFrame) Plugin

How to configure the KPI plugin