This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base



1. Check that a group profile xml file is located in the UserProfiles directory in the correct location.

Local folder (default location):

C:\inetpub\wwwroot\SquaredUpv2\UserProfiles

If you have moved the profiles to a network share, check that the profile you have edited is in the shared location and check the configuration, see How to sync dashboards between servers. If you have configured a network share using mklink and subsequently upgraded Squared Up you will need to reconfigure mklink.


2. Reapply permissions to the Squared Up folders see Checking and modifying the application pool identity. If you have moved the profiles to a network share check the permissions on this share.


3. Check the format of the group profile xml filename:

A Group Profile should use the format group.<domain>.<groupname>.xml


Where <domain> is your domain as shown in IIS:


And <groupname>matches the name of the Active Directory group exactly.


For example, for the group mydomain\SQL DBAs in Active Directory Users and Computers:



The xml group profile would be named:

group.mydomain.SQL DBAs.xml


4. Check the content of the xml file uses the following format:

  

<?xml version="1.0" encoding="utf-8"?>
<UserProfile>
 <Permissions>
  <Permission>create-view</Permission>
  <Permission>edit-view</Permission>
  <Permission>publish-view</Permission>
  <Permission>publish-oa-view</Permission>
 </Permissions> 
  <Links lowercaseLabels="true" autoPopulate="false" replace="false">
<ViewLink remove="false">
  <Id>Test</Id>
  <Label>Test item</Label>
  </ViewLink>
  </Links>
  <Pages />
</UserProfile>

  

If your user is not seeing the + plus button in Squared Up to create new dashboards check that you have specified all three of the create-view, edit-view and publish-view permissions (the publish-oa-view permission is an optional extra). Check that your group profile includes at least the following three permissions:

  <Permission>create-view</Permission>

  <Permission>edit-view</Permission>

  <Permission>publish-view</Permission>


5. When logged on to Squared Up as a SCOM admin check that the group name appears in the 'users' drop-down box by clicking on 'edit navigation bar' on the right hand menu:

Or when publishing a dashboard:

If your new group profile does not appear in the drop down list, check steps 1 to 4.


6. In Active Directory Users and Computers check which users are members of the group:


7. Log on to Squared Up as one of the users in this group, for example SQL1, or if necessary add a test user to the group which you can use to log on to Squared Up to check everything is configured as expected:


If you have added permissions to the group profile you will want to check that the user can use the + button to create new dashboards see How to give users permissions to create, edit and publish dashboards (dashboard designer permissions).  If the user does not see the + button, edit the group profile to add a menu item, then log on as the user again to see if they receive that menu item, which will indicate whether the group profile xml file you have created is being applied.  For simplicity you could replace the entire xml file contents with the following which should make a menu item called 'Test item' appear on the navigation bar for the relevant users:

 

<?xml version="1.0" encoding="utf-8"?>
<UserProfile xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <Permissions>
    <Permission>create-view</Permission>
    <Permission>edit-view</Permission>
    <Permission>publish-view</Permission>
    <Permission>publish-oa-view</Permission>
  </Permissions>
  <Links lowercaseLabels="true" autoPopulate="false" replace="false">
    <ViewLink remove="false">
      <Id>servers</Id>
      <Label>Test item</Label>
    </ViewLink>
  </Links>
  <Pages />
</UserProfile>

 


If you have allocated dashboards to the groups navigation bar you will want to check the dashboards available on the navigation bar, see How to configure role-based navigation bars




User is not seeing the + plus button?

1. Check that you have allocated the all three permissions (create-view, edit-view, publish-view), see Step 4 above.
2. Check that the user is a member of this Active Directory group, see Step 6 above.

3. Use the xml in Step 7 to add a 'Test item' to the navigation bar to confirm that the user you are logged on as is receiving this group profile.  If they do not get the 'Test item' menu item check steps 1-4.

User is not seeing the group items or menus on the navigation bar?

Check that the group name appears in the 'users' drop-down box on 'edit navigation bar' page, see Step 5 above.  If it does not, check steps 1-4.