This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Symptoms

License Warning

Unable to verify your product license. The license server returned the following error: {3F68EDCE-179E-4997-90C2-A6FCE582D6E5} (System.Object[])System.object[]



This error occurs when there is an error in the users.xml file.


Open the users.xml file in a text editor such as Notepad or Notepad ++ and check for errors in the xml. The users.xml file is located here:

C:\inetpub\wwwroot\SquaredUpv2\AppState\users.xml


Procedure

Check the format of the users.xml file:

1. Check the first lines are correct as shown below: 

 

<?xml version="1.0" encoding="UTF-8"?>

<NamedUserData xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<NamedUsers>

<NamedUser>

<UserName>mydomain\user1</UserName>

</NamedUser>

<NamedUser>

<UserName>mydomain\user2</UserName>

</NamedUser>

<NamedUser>

<UserName>mydomain\user3</UserName>

</NamedUser>

</NamedUsers>

</NamedUserData>

 

2. Ensure that each xml tag and ending tag is correct.

    <NamedUser>

      <UserName>mydomain\username</UserName>

    </NamedUser>


3. Check that the file ends with:


</NamedUser>

</NamedUsers>

</NamedUserData>


Please contact Squared Up Support if you need any assistance.


See also:

Troubleshooting 'License Warning' errors