This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

This article explains some of the error messages that can be shown:

Sorry an unexpected error occurred

Something has gone wrong on the web server and all we can show is the following error message:


'View definition for id '<filename>' not found.'

or 

 'Open access dashboard not found: ee7291f3-f868-4cba-8d3a-aa7737030d14'


This means that the dashboard cannot be found at this location or by this name.  If it's an Open Access dashboard, perhaps it is not available for Open Access anymore, if it's a normal dashboard perhaps it's been renamed and your bookmark is out of date.


When you receive this error for a dashboard you should check the XML.


For example:

'View definition for id 'server KPIs' not found.'

This indicates there is a problem in the file 'server kpis.xml'


If you need to narrow down the problem further look at the 'settings' page. From any other page in Squared up you can browse to the ‘settings’ page using the link on the right-hand side of the navigation bar (this link is only shown to SCOM administrators), and then look down to the 'View definition errors' section. The settings page will warn you of any problems loading the dashboards. Typically these will be XML validation errors.


For example:

View definition errors
Map.xml
There is an error in XML document (6, 23). Detail: The 'Id' start tag on line 6 position 8 does not match the end tag of 'id'. Line 6, position 23.


'Sequence contains no elements'

This suggests that the object you are viewing is not a 'Computer' type that has performance data. When adding an object to a group in SCOM you can use the drop down to ensure that objects you select are 'Windows Computer' or 'Unix//Linux Computer' type objects:



If you need assistance please raise a support ticket at http://support.squaredup.com/ or by emailing support@squaredup.com and we will be happy to help out. It would be very helpful if you could send a screenshot of the error page and send logs from: c:\inetpub\wwwroot\SquaredUp\Log\rolling.log