This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base


Company knowledge is saved in a SCOM management pack. It is a best practice to organize your company knowledge into separate management packs: for each management pack containing monitors and rules, there should be one management pack containing company knowledge for these monitors and rules.

For example, an alert from a monitor or rule in the management pack:
Windows Server Operating System

should have company knowledge saved to a management pack named something like:
Windows Server Operating System - Company Knowledge

This will allow you to easily remove and upgrade your management packs without losing company knowledge.

When editing knowledge in Squared Up, the user is not given a choice of where to save the company knowledge. Instead, it is automatically determined using a rule defined by the administrator. The rule defines the name of the management pack to which company knowledge will be saved. The name can contain parameters that are substituted with values from the alert, monitor or rule which the knowledge is being created for.

The parameters that can be used are:

  • {AlertSourceMP} The name of the management pack containing the monitor or rule that is the source of the alert
  • {TargetClass} The name of the class that the monitor or rule targets
  • {TargetClassMP} The name of the management pack that contains the class that the monitor or rule targets (may be the same as AlertSourceMP)

So in example naming scheme above, the naming rule would be defined as:

{AlertSourceMP} - Company Knowledge

Squared Up will save the knowledge to the appropriate management pack. If the management pack does not exist, it is automatically created.


Follow these instruction to edit the name of the management pack used for company knowledge.

Important: modifying the configuration causes the web application to restart and all users will be logged off.

On the Windows Server where Squared Up is installed:

  • Open: Start > Administrative Tools > Internet Information Services (IIS) Manager.
  • Expand <server-name> > Sites > Default Web Site.
  • Select 'SquaredUp'.
  • Open 'Application Settings' in the main panel.
  • Open the 'managementpack-knowledge' setting to edit the value.

Squared Up will automatically restart and use the new settings.

See also:

How to allow SCOM Operators to edit Company Knowledge