This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Help us speed up troubleshooting

Squared Up Support may ask you to send the Squared Up log files to assist with troubleshooting, and we'd love it if you could send us the results of the Squared Up diagnostics script which will include the log files along with a lot more useful diagnostics information which will help us resolve your problem much more quickly.

It would also be fantastic if you could send a screenshot of the error or issue and a description of what is happening.

More information about the Squared Up Log Files

Logging is enabled by default and Squared Up saves logs in the following folder:

C:\inetpub\wwwroot\SquaredUpv2\Log\

The latest log file is called rolling.log, and logs are saved as separate files as they reach 2MB in size.

If the log directory contains no log files or the log files are out of date, then check that the SquaredUp application pool account (NetworkService by default) has write permissions on the log directory. See the section about applying the correct file permissions automatically in Checking and modifying the application pool identity.


If you need assistance please raise a support ticket at http://support.squaredup.com/ or by emailing support@squaredup.com, and send the results of the Squared Up diagnostics script along with any error messages and helpful screenshots and we will be happy to help out.