This article only applies to Squared Up Version 2.0. If you're looking for help with Squared Up Version 3.0, please visit our new knowledge base

Symptoms

A page appears saying:

This feature is not licensed. A valid license was not found.

or

This installation of Squared Up is not licensed to perform this action.

Cause

If you have recently reactivated the product or manually installed a new license file, this may not have been detected.

Resolution

For Squared Up to detect the new license, you may need to restart the IIS app pool:


  1. In IIS Manager, browse to <Your server>/Application Pools
  2. Select ‘SquaredUp’ or ‘SquaredUpv2’ from the list
  3. Right click and select ‘Recycle…’ (or choose ‘Recycle…’ in the MMC action bar)


See also:

How to activate your licence

How to use Microsoft Licence Administrator

Migrating a licence to a new server

Manually activating a licence