Error Messages

Data Warehouse Timeout
Symptoms A custom dashboard showing many objects intermittently will not refresh, giving the error similar to the following: Data Wareho...
Tue, 26 Apr, 2016 at 1:46 PM
"Your session has expired" | How to add AV exclusions
Symptoms Users are being logged off unexpectedly i.e. more frequently than the default session timeout of 20 minutes. You may see the following e...
Tue, 2 Aug, 2016 at 11:13 AM
"404 - File or directory not found" or "403 - Forbidden: Access is denied"
Symptoms Following the installation of server updates and/or a reboot of the Squared Up server you are unable to access Squared Up and see one of the f...
Thu, 19 May, 2016 at 2:34 PM
"No matching metrics" or "No metric configured"
Symptoms Using the Performance plugin you see the message 'No matching metrics' when trying to select a performance metric, or you see 'No...
Fri, 1 Apr, 2016 at 3:16 PM
No available data
Symptoms No graph is displayed, instead you see the message 'No available data'. Procedure This message could...
Fri, 15 Jul, 2016 at 10:38 AM
Error loading data
Symptoms Error Loading Data when trying to view a performance graph. 'Error loading data' for some but not all performance graphs: ...
Mon, 22 Feb, 2016 at 1:47 PM
HTTP 500 error when clicking + to create a new dashboard
Symptoms HTTP 500 error The web server had a problem creating the page (HTTP 500). When clicking + to create a new dashboard. Procedure Check the ...
Tue, 1 May, 2018 at 3:17 PM
"Access is denied. Failed to access bin directory" when running update.bat
After running update.bat you see the following error message: Triggering Recompile. Access is denied. Failed to access bin directory. Use 'Ru...
Fri, 5 Jun, 2015 at 11:42 AM
The SELECT permission was denied on the object 'vRule', database 'OperationsManagerDW', schema 'dbo'
Symptoms Sorry - an unexpected error occurred  Something has gone wrong on the web server and all we can show is the following error message: ...
Fri, 26 Aug, 2016 at 11:50 AM
Activation Error: General activation failure. Details: Can't find matching device of type Machine for license installation
Symptoms When using the Activation Wizard with the licence file received from Squared Up you receive the following error: Activation Error...
Mon, 14 Sep, 2015 at 6:12 PM